Partnering with a Managed Service Provider (MSP) should result in a measurable return on your investment, make IT operations nearly invisible and increase the productivity of your business. A MSP offers a more cost effective way to manage your IT department while giving you a chance to address process gaps and other roadblocks in your business.
Finding the right MSP doesn’t have to be a daunting task. Below are the top five (5) suggestions to consider when narrowing your search to an MSP who can help you immediately while fostering a strong business partnership.
1. A Strong Reputation
When searching for an MSP, it’s important to consider the healthiness of their success. You want to find a provider who has the know-how and skill set to increase the productivity of your business and perform at the highest capacity. Bottom line: Understand who they are, what they do, who they do it for and don’t be afraid to ask for references.
2. A Knowledgeable, Experienced Staff
When you being evaluating MSPs, ask about their own internal training programs, the certifications of their staff and the education of their IT staff. Also keep in mind, certifications are in no way a replacement for tenure. Ask about the experience of their staff.
3. Technology Focus and Competency
Once you decide to outsource to an MSP, it’s important to find a partner that closely identifies with the core competencies that align with the requirements of your business. Take a deep look into their tools, systems, processes and resource to really identify if their technology stack has the solutions you’re seeking.
4. Well-Established Process
We all understand that keeping on top of your day-to-day IT operations while maintaining your core business is chaotic, to say the least. When seeking a MSP partner, look for a provider with well-established procedures for everything. Gain insight on how they stay on top of processes from security issues to managing and controlling the changing environment.
5. The Ability to Innovate
Technology is always changing, and rapidly. You need to make sure the MSP you pursue is well-versed in both reactive, and most importantly, proactive problem solving. The MSP you choose should have innovative solutions and have the foresight to implement technologies to help your company thrive now, and in the future.
ECMSI is the area’s leading managed service provider with a track record of continued success with their proactive approach for over two decades. If you have any questions regarding MSP’s and how one can help your business, please feel free to give us a call at 330-750-1428 . ECMSI, Making IT Easy!