The world of IT is constantly evolving. Regardless of business size or complexity, at some point, assistance is needed. Innovations, such as cloud computing, have significantly impacted the IT landscape for businesses of all sizes. For SMBs, these changes can be daunting. That’s where managed services come in – to give your business all of the new tools without a significant investment in new equipment and talent.
By using an IT Managed Service Provider (MSP), a business has the opportunity to hand over all day-to-day IT tasks and maintenance so they can focus on growing their business. There are numerous ways a MSP can help keep your business productive – check out a few of these benefits below:
The daily maintenance of servers and desktops, from software patches to reboots, can all be outsourced by a MSP. The biggest benefit of outsourcing IT support is the advantage of expecting a fixed cost and freeing up internal business to focus on the core of your business.
A MSP is almost always equipped for advanced remote monitoring that keeps tabs on internet traffic, performance, software patches and more. The resources required for constant monitoring, both in technology and personnel, can be prohibitively expensive for a small business, and removing that load makes good fiscal sense.
An IT managed service provider can easily function as the internal help desk for a small business. Everything from basic troubleshooting of desktop PCs to restoration from major server crashes can fall within the purview of an outsourced IT firm.
In most cases, the external company will have greater support resources available than the IT department of its client. Services like 24/7 support and troubleshooting of highly specialized software are fixed, predictable costs included within a standard service plan without the need to rely on just one or two people within an organization or invest time and money on staffing up internally.
Cloud and Hosting Services
The cloud is here, and it has changed the modern workplace. Cloud services allow the workplace to extend far beyond the office with safe, secure access to files and documents from home or on any mobile device. Cloud-based collaboration software increases employee productivity and satisfaction, leading to a happier and more profitable business.
However, the multitude of cloud software packages available today is daunting, to say nothing of the cost and expertise required in building a private solution. A small business is often in the position of knowing what it wants to achieve, but not having the time or resources to spare in devising and implementing a workable plan.
An outsourced IT firm has been there before, and maintains the breadth and depth of knowledge to select the right platform for any use case. Allowing internal IT to spec out custom software and then outsource the nuts and bolts of development to an external firm helps maintain forward momentum. The freedom to move on to the next strategic target without being bogged down in routine help desk tasks is a boon to a small IT department.
At a fraction of the cost, partnering with an MSP can help businesses achieve the same end result as adding an entire IT department. Offloading IT tasks to an MSP means more time and energy to spend on real progress, improvement, and ultimately, growth.
ECMSI is the area’s leading Managed Service Provider with the most proactive IT approach and quickest response time in the industry. To learn more about ECMSI and our services call Shane Nesbitt, IT Consultant, at (330) 750-1428