Businesses aren’t built to be one-size-fits-all. So, why would your IT network be? Without an advanced technical background, how can you determine which vendor offers the best value? How do you know they’ll be able to cover all of your company’s unique needs? As an office manager, these are questions you’ll likely ask as you compare managed service providers . Let’s look below at the IT services you should always consider when looking for a managed service provider (MSP):
1. Network Monitoring
Did you know, your business should always be on the defense against cyber attacks and other disasters? MSPs should offer 24/7 network monitoring to ensure any problems that arise within your system are immediately addressed and resolved. Network monitoring is a necessary safeguard to reduce the risk of downtime and security breaches by identifying issues before they become a larger problem.
2. Cloud Services
By moving you company towards cloud computing, you’ll notice benefits such as enhanced productivity and efficiency. The MSP you choose should be able to host your applications or servers in a secure, off-site data center. This will allow you to access your data and desktop at any time – from any location.
3. Strategic Planning
The MSP you choose should have a clear vision for your company’s IT future. A strong MSP should monitor trends and continuously update your network where needed. Opt for a partner with a project team – to keep you and your business on-track.
4. 24/7/364 Customer Support
Many network issue are unpredictable, but your MSP should be prepared to handle anything at any given time. If your provider can’t guarantee 24/7/365 support, it’s time to reconsider.
5. Virus & Malware Protection
Hackers are evolving and finding more creative ways to get into your network. Working with an MSP who offers a layered security approach will greatly reduce the risk of security breaches or hacks. Do your research and be sure to compare what you think you’re getting to what’s actually being provided.
6. A Strong and Proven Track Record
Nothing can tarnish an MSP quicker than a bad reputation meaning, the choice you make for an MSP is critical to your company’s success. Ask for records of customer satisfaction and retention. Don’t be afraid to ask for references, too. If you think your provider isn’t stepping up to your needs or they’re not offering the services above, it’s time to reconsider what you’re currently using.
If you have any questions regarding MSP’s and how one can help your business, please feel free to give us a call at 330-750-1428 ECMSI is here to make IT easy!